I was a hundred miles from home and 200 miles from my starting point when my BMW blew a tire. It was a holiday and I was in the middle of nowhere with all service closed. I called the BMW 800 number and thankfully they towed my car to BMW of Bloomington. I received a call Tuesday morning and learned I had to get new tires and they also performed the regular maintenance. I was concerned and surprised because my car had just been in my BMW service center for maintenance in July. I never thought once that my tires were bad. BMW 800 service got me a LIFT ride home, 110 miles with a wonderful BMW driver that told me Bloomington BMW was the best. I had no idea how I would get my car home. I asked Jeremy for ideas when he called me. When my car was complete with new tires, break service and who knows what else, Jeremy called me with a plan. Ed Jackson drove my car to my door over a 100 miles away followed by another driver who drove them both back to Bloomington. I don't know much about cars and I rely on my dealer and the service to guide me and keep me safe. I'm so grateful that my catastrophy happened near Bloomington. You haven't seen the last of me.
I have always had excellent service of my BMWs here. Are dealer ships more expensive? Yes. And that is the reason for only 4 stars as I think they could be a little cheaper. But you do get what you pay for. I know that my car will be fixed right the first time and I can get a loaner if I need one.
My X5 was serviced here thank you Jeremy and the entire service department.. I’m pleased �
I had a bad experience with this dealer 5 years ago in service-when they just acquired the business but now I have had nothing but positive experiences , I highly recommend Bob in sales and Jesse and James in service-top notch people! ( I've bought two new cars from them since and sent in many referrals-will continue to do that)
Super Nice people
Great place to buy cars but customer care could be more better
Jeremy Goad has the best service record around!
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