Customer Testimonials

I love this car

I recently purchased a BMW X3 from Baily, and I couldn’t be happier with my experience! From start to finish, Baily was professional, knowledgeable, and extremely helpful throughout the entire process. He made everything smooth and stress free, answered all my questions, and made sure I was completely satisfied with my purchase. I absolutely love my new X3 and would highly recommend Baily to anyone looking to purchase or lease a BMW. If you’re in the market for a new vehicle, definitely ask for him!

Had a great experience with Kaleb, great help always! Everyone is super nice and a great vehicle selection as well as very nice people in service. I look forward to returning:)

⭐⭐⭐⭐⭐ Absolutely Outstanding Service – James Is Worth His Weight in Gold! I genuinely cannot thank James and the team enough for what they did for me. I brought in my 2018 BMW 440i xDrive after dealing with one of the most frustrating and stressful automotive experiences I’ve ever had, and James, a master technician at BMW, managed to diagnose and repair a problem that nobody else could figure out. For context, my car had developed a massive electrical malfunction that seemingly came out of nowhere. My infotainment screen completely stopped working, my climate control panel went black, my turn signals stopped ... Read More

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Google - Oct 16, 2026

⭐⭐⭐⭐⭐ Absolutely Outstanding Service – James Is Worth His Weight in Gold! I genuinely cannot thank James and the team enough for what they did for me. I brought in my 2018 BMW 440i xDrive after dealing with one of the most frustrating and stressful automotive experiences I’ve ever had, and James, a master technician at BMW, managed to diagnose and repair a problem that nobody else could figure out. For context, my car had developed a massive electrical malfunction that seemingly came out of nowhere. My infotainment screen completely stopped working, my climate control panel went black, my turn signals stopped functioning, my headlights wouldn’t shut off properly, my fuel gauge stopped reading correctly, and I was getting multiple warnings involving the emergency SOS system, chassis stabilization, lighting, and other electronics. Even my windows and trunk were behaving abnormally. The engine ran perfectly fine, but practically everything electrical seemed to be falling apart. Before bringing it here, I had already taken my vehicle to another repair shop that kept it for several days without successfully diagnosing the problem. They attempted multiple fixes, including resetting electronic modules, flashing my vehicle back to factory software, and replacing the battery. I also personally spent countless hours researching BMW electrical systems, scanning diagnostic codes, checking fuses with a multimeter, inspecting wiring, replacing the intelligent battery sensor and negative battery cable, and trying everything I could think of to identify the problem. Nothing worked. I was genuinely exhausted. This situation had completely disrupted my life for over a week. Between not having a functioning vehicle, spending countless hours troubleshooting, and struggling to keep up with my everyday responsibilities, I was beyond frustrated. Then James got his hands on my car, and everything changed. Within approximately TWO HOURS, James had figured out what was causing the entire electrical nightmare. Months earlier, I had hit a raccoon that damaged wiring around the front passenger side of my vehicle. Over time, wiring associated with the horn, right headlight, and parking sensors had become damaged, disconnected, and tangled together near the right front wheel. This eventually caused electrical shorts that affected numerous systems throughout the vehicle. What another shop couldn’t figure out after days of working on my car, James diagnosed in just a couple of hours. Even more impressively, my vehicle was completely repaired and ready by 8:50 AM the following morning. Less than 24 hours after I brought it in! I cannot emphasize enough how impressive that is. After all the time, money, and effort I had spent trying to solve this issue, James was able to pinpoint the actual root cause instead of blindly replacing parts and hoping something would work. James is genuinely worth his weight in gold. Finding a technician who understands complicated automotive electrical systems, knows how to properly diagnose problems, and can solve issues that leave other mechanics scratching their heads is incredibly valuable. His knowledge, experience, and efficiency speak for themselves. He didn’t just fix my car; he ended an incredibly stressful situation that had been taking over my life. Getting behind the wheel of my BMW again and seeing every single system functioning normally was an unbelievable relief. My car is finally back on the road and driving like a champ. I have nothing but respect and appreciation for James and everyone involved in getting my vehicle repaired. If you’re dealing with a complicated BMW issue, especially an electrical problem that another shop hasn’t been able to diagnose, I cannot recommend James enough. Thank you again, James, for your expertise, professionalism, and outstanding work. You turned an absolute nightmare into one of the best automotive service experiences I’ve ever had. Five stars without hesitation. James is the kind of master technician every dealership should be lucky to have!

Extremely Disappointing and Unprofessional Experience .Provided all the required documents and completed the necessary steps to move forward with closing the deal. After investing my time and making decisions based on our discussions and agreements, I received a text message from Sales Manager Mike Gargano stating that the car had been sold. This was an extremely disappointing experience and showed a serious lack of professionalism and communication. If there were any changes to the agreement or issues with the deal, the team should have communicated them transparently instead of handling the situation this way. The way this transaction was handled ... Read More

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Google - Oct 12, 2026

Extremely Disappointing and Unprofessional Experience .Provided all the required documents and completed the necessary steps to move forward with closing the deal. After investing my time and making decisions based on our discussions and agreements, I received a text message from Sales Manager Mike Gargano stating that the car had been sold. This was an extremely disappointing experience and showed a serious lack of professionalism and communication. If there were any changes to the agreement or issues with the deal, the team should have communicated them transparently instead of handling the situation this way. The way this transaction was handled raises serious concerns about the team's integrity, accountability, and commitment to honoring its agreements. The Sales Manager, in particular, should have ensured clear communication and professional treatment throughout the process. I would caution potential buyers to get every commitment documented in writing and confirmed before proceeding. Based on my experience, the team failed to deliver on what had been discussed and agreed upon. This was an unacceptable customer service experience.

This may be the last major purchase to be made from what I would consider a large dealership. Normally I would not take any time to give a review. It must be very well understood that the review takes into consideration that I have purchased a used vehicle by choice and expect anomalies. Expected anomalies does not constitute a disregard of general business expectations. While I found the people in general courteous, the experience was anything but exceptional. From the first moment of contact and for over a week I attempted to receive more information regarding a vehicle listing. I ... Read More

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Google - Oct 7, 2026

This may be the last major purchase to be made from what I would consider a large dealership. Normally I would not take any time to give a review. It must be very well understood that the review takes into consideration that I have purchased a used vehicle by choice and expect anomalies. Expected anomalies does not constitute a disregard of general business expectations. While I found the people in general courteous, the experience was anything but exceptional. From the first moment of contact and for over a week I attempted to receive more information regarding a vehicle listing. I was initially told it was at a sister dealership getting inspections performed. More on inspections later. I did finally receive pictures as requested but the request for the inspection report was not included. I did schedule an in-person visitation to drive the vehicle. It must be understood I drove over 250 mi to do so. The listing price had changed since I first inquired. I held the dealership to honor the initial listing price. They did do so but not without request. As a confirmation of this statement I had to request the price adjustment in the documents that were being prepared for purchase. The paperwork process was tedious, voluminous, and took over 2 and 1/2 hours for me to walk out of the dealership. The dealership video will confirm this. As far as inspection. Upon getting home with the vehicle it was determined that the passenger headlight was not operational on either beam. Since I did not turn the headlights on until within the last 30 minutes of the drive I find it exceptionally difficult to believe that neither beam of the headlight was operational at all. I had additionally been told that the all-wheel-drive system had been serviced as a customary practice of the dealership. The vehicle appears to be engaged in all wheel full time but it's supposed to be in two-wheel drive until the transmission recognizes a necessity for four-wheel engagement. The inspection paperwork given regarding the vehicle was sparse. Never seen anything like it in a Wisconsin vehicle inspection, perhaps this is germaine to Illinois. The title work was sent appropriately it appears. However, as is many times the case, FedEx packages get stolen. I contacted the dealership about not receiving the title I was provided the tracking information, after a number of calls. While I I have no problem the dealership appears to have executed a successful delivery of the title, the fact remains that I do not have it and I have called the dealership regarding it and have made more than a half dozen attempts at reaching the people in their title division. I am not holding them responsible but need to know what my next steps would be in this situation as it is obvious I still need a title and my time is running out. Again as a business practice it would seem prudent to expect a call back to discuss what those options would be and to get the process moving. I had requested Carfax information multiple times. When received it was reported there was minor driver front end damage on the vehicle that I had specifically inquired about from the Carfax information. I was told the Pryor owner had bumped something so it was reported, but nothing that the sister dealership would review on inspection. Whether it was prior owner attempted fix or a dealership attempt is unknown. But the front bumper cowling had popped loose by the time I had arrived home. Again expected anomalies, but one the dealership didn't appear to have taken much time to ensure it was a satisfactory correction/repair. I trust the review will provide a reasonable direction for dealership and purchasers.

Terrible staff and prices.

Fantastic easy service for out of state shoppers. Kaleb and Caleb both made my experience easy and convenient. Great no haggle pricing that beat every other dealer I spoke with and top notch service. Special shout out for the personal walk through video of my new car. Not only would I do business with this team again, but they will be my first choice for any future BMW purchases.

Met with Bruce Spencer yesterday on the advice of James Nussbaum. Both of these men are absolutely first class in their trades, Bruce in sales and James in service. James assured me that he had gone through the vehicle thoroughly and it was in excellent condition despite being slightly used. Bruce made the sales experience incredibly enjoyable and his subtle sarcasm is very much appreciated! By far, one of the best customer experiences I have ever had! If you are considering BMW or have any questions regarding your vehicle, contact one of these guys. You will NOT be disappointed!!!

Buyer beware. Sales process and closing the deal was easy. I wish that was the end of the story. The dealer had a we owe for some paint work to which they sublet that out to a third party that they contracted with. The dealer promised a delivery date of Monday which didn’t happen, then the sales manager Mike said it would be a Thursday delivery that same week which also didn’t happen. In between there, I made multiple phone calls and left messages to get a status which went unanswered until Mike provided a delivery date that ... Read More

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Google - Aug 28, 2026

Buyer beware. Sales process and closing the deal was easy. I wish that was the end of the story. The dealer had a we owe for some paint work to which they sublet that out to a third party that they contracted with. The dealer promised a delivery date of Monday which didn’t happen, then the sales manager Mike said it would be a Thursday delivery that same week which also didn’t happen. In between there, I made multiple phone calls and left messages to get a status which went unanswered until Mike provided a delivery date that didn’t happen. Fast forward to Friday, I get my car (1 week later) and ask what they can do to make it right. I made it clear that I was not looking for money off, just a gesture of goodwill. The salesman and I talked about what that might look like and I suggested that they comp me an oil change. The salesman said he would talk to his manager and they would contact me the next day. They never contacted me and after several attempts to get a response I finally texted the sales manager Mike. While Mike took responsibility for the poor communication, he made it clear that they would not be able to offer any “concessions.” Buyer beware . They are great at getting you in the door but. It taking accountability for their actions not standing behind their product . They contracted a third party, not me. But somehow they pass the buck. Sales manager Mike Salesman Abdul First and last time Sam Leman will see our business .

Jeremy, a service advisor Kimberly, Mike and I worked with, was a absolutely amazing. Claims process was a little rocky due to some hiccups, but because he was patient, hard working and professional, we were able to finish the claim to completion.

Why does this dealership think we care how many kids this leman guy has. It's getting ridiculous to have him come on and say their names and nothing about the cars they sell. For crying out loud come up with a new commercial. Not another kid.

Very happy with my purchase . Made buying a vehicle an easy and smooth process. Great communication ! Would highly recommend! Thank you! Love my new BMW !

Fist time buying a car here. They were all very friendly and helpful. Great experience

Quick and simple. Baily was a great sales rep and overall the comprehensive service was great. An easy car buying experience.

Kelsey (Client Advisor) provided us with excellent service walking us through several vehicles for several days up to the point of purchase. Mike (General Sales Manager) also provided us additional technical information that I needed for decision making.

Dealership did an outstanding job working with us to find a vehicle that fit our needs. The salesperson was excellent. Everyone was very professional. Received a very fair price for the vehicle we purchased.

Excellent team from the sales rep, manager and finance. Made the deal very easy, no hidden or undisclosed properties to the vehicle. Would highly recommend!

Great experience at BMW of Bloomington. Got the car of my dreams. I absolutely love it. Kelsey is a pleasure to work with. Very professional and patient. Highly recommend visiting their showroom.

Had a great experience with the team. I flew in from out of town, they picked me up at the airport and had everything ready to-go. We took care of the paperwork they handed me the keys, a goodie bag for my drive back home, and I was on my way. Mike and Baily were very helpful and responsive.

Kelsey did an amazing job at working with me slowly and constructively to receive my vehicle! I left out of here feeling listened to and content with my purchase.

I had the pleasure of working with Kelsey Phelps for an out of state vehicle purchase. From start to finish this was an excellent experience. Kelsey, her management team, and her finance team were in touch every step of the process, kept me fully informed, answered any questions I had, and moved quickly to make it happen, including arranging transport to my location. Cannot recommend them enough.

Great sales staff to work with for my vehicle purchase......Kelsey Phelps was very knowledgeable and easy to work with. Love the use of technology in the vehicle purchase which made the whole process easy and fast to complete. Would definitely purchase another vehicle from this dealership.

Edit: if you buy a car and have something wrong after 150 miles they will leave you hanging. Still waiting for a call back. Would not trust thier service department. When you buy a used car their service department is going to miss a lot if it was a trade in fyi. Kelsey and Mike (Sales Manager) are very honest people and took the time to explain a lot to me.

Great buying experience!

I entered the BMW family i May of 2026. We found the car on cars.com and visited from out of town during the weekend. We worked with Kaleb Lane who was an upstanding gentleman. He made the process no pressure and easy for us. The general manager, Clinton, was also personable and helped to make the experience personalized to our taste. Clinton was also able to suggest additional events that we might be interested in as well. I also liked that they handled the sales tax and plates for us for us. As long as you follow up on your ... Read More

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Google - Jul 9, 2026

I entered the BMW family i May of 2026. We found the car on cars.com and visited from out of town during the weekend. We worked with Kaleb Lane who was an upstanding gentleman. He made the process no pressure and easy for us. The general manager, Clinton, was also personable and helped to make the experience personalized to our taste. Clinton was also able to suggest additional events that we might be interested in as well. I also liked that they handled the sales tax and plates for us for us. As long as you follow up on your desirables, everything will be fine. We hope to buy again from them in the future.

Worked with Baily to help buy my new to me 2023 330i, very easy and quick process easy perskn to work with. Highly recommend coming here to buy your new car as I will be coming back soon!

Bought 2024 bmw and was shipped to Minneapolis, on arrival the front bumper was damaged, notified the dealer right away to Mike sales manager. There is zero response from the dealership. Emailed and left VM l but no response. Very disappointed. I'll be sending the detail to BMW Headquarters to take action against the dealership.

Just made our purchase with the wonderful help of Kelsey! Excellent customer service and kindness. Also greatly appreciate the speediness of the whole process!

Purchased a used BMW X5 and was pleased with the deal we had negotiated, until I found out when I was signing the paperwork that the car had a lemon title. I was absolutely livid this hadn’t been disclosed earlier and I should have just walked away, since the price was about $10k over what a car with a lemon title was worth. If I hadn’t been an informed buyer, I feel like they would have kept it all on the DL and brushed it off as a minor detail. I generally keep my cars for 5 years or ... Read More

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Google - Jun 28, 2026

Purchased a used BMW X5 and was pleased with the deal we had negotiated, until I found out when I was signing the paperwork that the car had a lemon title. I was absolutely livid this hadn’t been disclosed earlier and I should have just walked away, since the price was about $10k over what a car with a lemon title was worth. If I hadn’t been an informed buyer, I feel like they would have kept it all on the DL and brushed it off as a minor detail. I generally keep my cars for 5 years or more, so I ended up just buying an extended warranty to ensure I don’t run into engine issues down the road. The rep I dealt with said they sell a lot of vehicles with lemon titles, so be wary when you’re buying.a used vehicle from this group.

I went in to the service counter around 3:30 on a weekday. I was not greeted by the two people working the desk. (I can let that go) I asked if it were possible for them to look at my BMW due to a radiator hose coming off. I live out of town, and needed it fixed ASAP. The gentleman who “helped” me was RUDE and basically laughed at the idea of even looking at the car. Only when I started to leave in frustration did he look at it so at least I could get the right part number from ... Read More

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Google - Jun 28, 2026

I went in to the service counter around 3:30 on a weekday. I was not greeted by the two people working the desk. (I can let that go) I asked if it were possible for them to look at my BMW due to a radiator hose coming off. I live out of town, and needed it fixed ASAP. The gentleman who “helped” me was RUDE and basically laughed at the idea of even looking at the car. Only when I started to leave in frustration did he look at it so at least I could get the right part number from their parts department. Needless to say they lost a customer that day and I highly recommend finding another dealer for your service needs. VERY disappointing experience!

Our experience here was great! Kelsey was amazing! She was extremely helpful and friendly! Definitely recommend car shopping here!

I purchased my first BMW after my Honda was hit and totaled. We had a couple of communication issues during the financing process, but I love the car and in the end, the dealership made it right.

Good experience from start to end. Special shoutout to Mike, the Sales GM. Mike and his team were very engaged and transparent on all aspects of the purchase.

Great buying experience. No pressure, friendly staff.

Kelsey was a very good saleswoman , and helped me a lot . Got me a really good deal and was really patient with me .

Had a great experience buying an M3 from them. They were able to secure me a good allocation. Only negative is their pushy finance manager who was in disbelief I wouldn’t want all the extended warranties despite it not meeting my needs and rudely hanging up on our zoom call. He also needs to learn a little bit about M3s before trying to sell me the product. He couldn’t believe that the OEM brake pads on BMW M3s produce a lot of brake dust (that’s a well known fact). He kept trying to sell me ... Read More

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Google - Jun 4, 2026

Had a great experience buying an M3 from them. They were able to secure me a good allocation. Only negative is their pushy finance manager who was in disbelief I wouldn’t want all the extended warranties despite it not meeting my needs and rudely hanging up on our zoom call. He also needs to learn a little bit about M3s before trying to sell me the product. He couldn’t believe that the OEM brake pads on BMW M3s produce a lot of brake dust (that’s a well known fact). He kept trying to sell me on the maintenance package and kept highlighting the brakes. Other than that, smooth and easy process. Even offered me a shuttle ride from the metro station!

I have been here at least 3 times to resolve an ongoing special issue with my car over the past year. Dave and Kayla have been very professional and willing to listen to picky pestering customers like me with superhero like strength. I also appreciate Robert for making sure all steps necessary were taken to resolve the special case my car has. Much appreciated.

Working with Kelsey, Mike G, and Abdul was great, good experience overall and definitely will be back whenever its time.

Recently purchased a new BMW from Sam Leman BMW of Bloomington. Professional sales approach made it a very positive experience. I would not hesitate to do business with them in the future.

We drove over 2 1/2 hours to purchase a vehicle. We purchased it before we ever got to see it because the staff especially Kelsey Phelps was so friendly and answered all of our questions with videos and pictures of the vehicle. When we arrived we were treated with nothing but kindness. I highly recommend for any vehicle purchase

Baily was great! Mike was great! Easy negotiation and vehicle was as expected. Would recommend

Today we worked with Alan, the Tech, from this dealership to better understand all the technology in our new vehicle. He spent 2 hours listening to our questions and concerns about settings and adjustments to our vehicle. He was extremely knowledgeable and patient in solving for our needs. He encouraged us to contact him in the future if we had any additional questions. Alan is a great advantage for this dealership with respect to customer experience and customer loyalty. Thanks for the great service Alan!

Huge shoutout to Baily at BMW of Bloomington for helping me get into my 2020 BMW M235i! From the start, he treated me with respect and really took the time to help me find the best car that fit my budget and what I was looking for. He worked hard to make the whole process smooth and helped me get accepted into a car I genuinely love. You can tell he actually cares about his customers and wants to see them leave happy. Also, none of this would’ve been possible without the help of his manager Kimberly. She was ... Read More

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Google - May 20, 2026

Huge shoutout to Baily at BMW of Bloomington for helping me get into my 2020 BMW M235i! From the start, he treated me with respect and really took the time to help me find the best car that fit my budget and what I was looking for. He worked hard to make the whole process smooth and helped me get accepted into a car I genuinely love. You can tell he actually cares about his customers and wants to see them leave happy. Also, none of this would’ve been possible without the help of his manager Kimberly. She was amazing with communication, worked with my bank, and did everything she could to help get me approved for the best affordable option for me. Both Baily and Kimberly went above and beyond to make this happen and made the experience way less stressful than I expected. If you’re looking for a car and want people who genuinely care and will work hard for you, I highly recommend BMW of Bloomington. Thank you guys again, I’m loving my M235i!

Used car I purchased was in for repairs (new water pump etc) within 60 days of purchase. $2100+.

My reviews tend to be more like short stories, so bear with me. A few days ago while moving my oldest son home from college for the summer, we blew a tire about 10 miles outside of Bloomington at about 8pm. We were on the interstate with a car so full of my son’s stuff there was no way to get to the spare tire. We had the car towed to the BMW dealership, locked it up, and caught an Uber to a hotel a half mile down the road. The next morning I called the dealership and spoke with ... Read More

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Google - May 15, 2026

My reviews tend to be more like short stories, so bear with me. A few days ago while moving my oldest son home from college for the summer, we blew a tire about 10 miles outside of Bloomington at about 8pm. We were on the interstate with a car so full of my son’s stuff there was no way to get to the spare tire. We had the car towed to the BMW dealership, locked it up, and caught an Uber to a hotel a half mile down the road. The next morning I called the dealership and spoke with Jaycee (sorry if I’ve spelled it wrong). She was awesome! She took all of my info and worked with me to get everything planned out to put all new tires in my car. We were back on the road by 11am, and I can’t thank everyone enough! On a side note, a huge shoutout to Bruce for chatting with me and my son as we waited a few hours for my car to be repaired. He is such a nice guy, abd we thoroughly enjoyed sharing “plane” stories. If you ever need to buy a BMW in the Bloomington area, Bruce is the person to see! And you can be sure they have a great service department there when you need them! Thank you so very much!!!

Courteous and prompt service.

The General Manager Mike and associate Abdul made the process very smooth and efficient. Go for it!

I was looking to buy an M2 and no dealers local to me had any stock, so I expanded my search and found a gorgeous M2 CS listed with Sam Leman BMW. I sent an inquiry online, and Baily was promptly in touch to provide me with a walkaround video and let me know the car was available and able to be shipped to me in Indiana. Baily was responsive and got me a fair deal on a hard-to-find, limited run car. During the deal, I worked with Mike and Jeremiah, who were both also great to work with. The ... Read More

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Google - Apr 30, 2026

I was looking to buy an M2 and no dealers local to me had any stock, so I expanded my search and found a gorgeous M2 CS listed with Sam Leman BMW. I sent an inquiry online, and Baily was promptly in touch to provide me with a walkaround video and let me know the car was available and able to be shipped to me in Indiana. Baily was responsive and got me a fair deal on a hard-to-find, limited run car. During the deal, I worked with Mike and Jeremiah, who were both also great to work with. The car showed up in showroom condition a few days later, and I'm a happy camper in my new purple rocket ship. Thanks to all!

I wanted to buy my desired BMW. Kelsey was my consultant who did an excellent job in making me feel less anxious and helped me in choosing what was best for me. She was very kind and friendly and honest. I highly recommend her if you ever plan to come to Bloomington and see the variety !

Originally provided a 5 star review, updated a week later to 3 star due to following reasons: Bought a used 2023 BMW 2-series from Sam Leman BMW of Bloomington about a week ago. During our car buying process I specifically inquired about if the car had oil / oil filter change done on it. I was told by the sales representative that it was done at the end of 2025. Once I purchased the car I received a CarFax report from the dealership stating that there was no record of oil / oil filter change done. This is when I decided to contact the dealership for ... Read More

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Google - Apr 13, 2026

Originally provided a 5 star review, updated a week later to 3 star due to following reasons: Bought a used 2023 BMW 2-series from Sam Leman BMW of Bloomington about a week ago. During our car buying process I specifically inquired about if the car had oil / oil filter change done on it. I was told by the sales representative that it was done at the end of 2025. Once I purchased the car I received a CarFax report from the dealership stating that there was no record of oil / oil filter change done. This is when I decided to contact the dealership for confirmation. After multiple follow ups and phone conversations with the service/sales departments it appears the dealership has no record of it being done. I believe communication could be improved, not sure why the dealership stated that oil / oil filter change was done during the car buying process when they were not able to confirm it afterwards. Update two, lowered to 2 stars: Went to different BMW dealership and was informed that my car had extended warranty through BMW. When I was buying a car at this dealership I’ve asked several times about extended BMW warranty on my car and I did not get a clear answer. Instead, BMW of Bloomington persistently tried to sell me their own 3rd party warranty.

Be Aware! They Treat Customers Like Crap! We wanted to buy a 2024 BMW X3 from them. Because we lived in Chicago's west suburbs and are over 100 miles away, we negotiated a deal with them via phone calls and texts first, and they accepted our offer and we had a verbal agreement that we were going to buy this car. We discussed with them payment methods, and other details as well. That was on Wednesday. We then set a date so we could pay them and pick up the car on Saturday morning. We did not want to drive since ... Read More

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Google - Feb 28, 2026

Be Aware! They Treat Customers Like Crap! We wanted to buy a 2024 BMW X3 from them. Because we lived in Chicago's west suburbs and are over 100 miles away, we negotiated a deal with them via phone calls and texts first, and they accepted our offer and we had a verbal agreement that we were going to buy this car. We discussed with them payment methods, and other details as well. That was on Wednesday. We then set a date so we could pay them and pick up the car on Saturday morning. We did not want to drive since we figured we would be driving the newly purchased car back, as we had already negotiated a deal, so we decided to take the train. We told them that we were going to take the first train to Bloomington at around 8AM and would arrive in about an hour. We did understand that since we did not put any money/deposit down that they did not have an obligation to hold the car for us, so all we asked them was that if the car was sold by Friday evening, to please let us know and that we do not have to travel more than 100 miles single trip back and forth. We confirmed this again on Friday afternoon, the day before we left home, and we were told that they just cleaned the car and had it prepared waiting for us. On Saturday morning, at 7AM we left home with the checkbook, all necessary documents and insurance information. However, at around 8:30AM, when we were halfway on a direct fast train to Bloomington, IL, they texted us that the car had been sold on Friday afternoon. At that time, we were already stuck on the train and had no way to turn around and go back home, despite them knowing about our plans and promising to tell us if the car had been sold or not. Finally we had to purchase very expensive train tickets 15 mins before the returning train arrived back to the Chicago west suburbs. We had left home around 7 AM and only returned home after 1 PM, wasting our entire morning and putting a stop on everyone's plans for that day. I still don't understand how and why they didn't communicate with us even though we had confirmed ahead of time and were told that the car was still available. Absolutely shameful and unacceptable behavior. Very disappointed.

This is concerning HOW the employees ... EMPLOYEES leave the dealership! There was a woman leaving the dealership who almost caused an accident! Slow down! Drive safe! You're not so important, that you can break the law!

The worst dealer to deal with the salesman Ernest was horrible didn’t care about selling the car he was arguing with me for 2017 used vehicle with no discount how it was fixed no room for negotiation and also the sales manager Kimberly both amateurs not professionals when it comes to customer service no clue about sales stay away from this dealer

Out of more than a dozen luxury car buying experiences (BMW, Mercedes), this is the worst I’ve ever had. Caution: if you’re from out of state - don’t bother. Background: I leased a six figure like new BMW that was a former demonstration unit with 1600 miles. I remote signed the paperwork and the car was delivered with horrible wheel vibrations. The car would shake at highway speeds. They initially refused to cover the cost of wheel repairs, but after one month of back and forth (which was exhausting) they agreed. Unfortunately the bent wheels could not be ... Read More

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Google - Dec 13, 2025

Out of more than a dozen luxury car buying experiences (BMW, Mercedes), this is the worst I’ve ever had. Caution: if you’re from out of state - don’t bother. Background: I leased a six figure like new BMW that was a former demonstration unit with 1600 miles. I remote signed the paperwork and the car was delivered with horrible wheel vibrations. The car would shake at highway speeds. They initially refused to cover the cost of wheel repairs, but after one month of back and forth (which was exhausting) they agreed. Unfortunately the bent wheels could not be fully fixed and the vibrations remained. I ended up getting a new set of wheels for the car out of pocket as it took over a month of back and forth to get them to agree to the initial repairs alone. It gets worse: they completely fumbled the registration of the car. They made a mistake in the paperwork to my DMV and provided inconsistent (or wrong) odometer figures for the car. This delayed the process. They failed to follow up and let the situation sit for months. Currently as I write this the temp tags are expired by 30 days, I still don’t have my actual plates. Today I had the car nearly impounded by police. Communication has been a huge issue throughout, with miscommunication internally between dealership employees and a consistent failure to follow up with me. I’ve called them dozens of times (probably 50+) to follow up on these issues. The absolute opposite of a luxury car buying experience. I can’t legally drive the car. If you have options, spend your money elsewhere.

Purchased a used X1 back in July of this year with 98k miles on it. It had been on the lot for 90+ days, had $6,000 worth of work done on it when taken in on trade. After driving off the lot, the vehicle died 4 blocks down the road due to a bad battery (original, 11 year old battery). You would guess that during the “work done” an 11 year old battery would be replaced. They towed it back, replaced the battery and sent me on my way. I purchased the vehicle for my wife and within 2,500 miles had a failed fuel injector. This ... Read More

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Google - Nov 8, 2025

Purchased a used X1 back in July of this year with 98k miles on it. It had been on the lot for 90+ days, had $6,000 worth of work done on it when taken in on trade. After driving off the lot, the vehicle died 4 blocks down the road due to a bad battery (original, 11 year old battery). You would guess that during the “work done” an 11 year old battery would be replaced. They towed it back, replaced the battery and sent me on my way. I purchased the vehicle for my wife and within 2,500 miles had a failed fuel injector. This then turned into spun rod bearings requiring a new engine to be put in. We sold the vehicle as is and took a 11k loss. I won’t be purchasing a vehicle from BMW of Bloomington ever again.

Out of state buyer beware. I had a really great start with Greg. I gave him a deposit to hold the vehicle for an agreed upon amount of time and completed my identity verification for out of state purchase. A few days later I was informed that I needed to send pictures of my ID and registration now or the vehicle would be sold from under me. After talking to Greg he told me his manager and store owner decided to sell the vehicle even though I had already given a deposit and verbal agreement to buy. I honestly expected ... Read More

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Google - Aug 26, 2025

Out of state buyer beware. I had a really great start with Greg. I gave him a deposit to hold the vehicle for an agreed upon amount of time and completed my identity verification for out of state purchase. A few days later I was informed that I needed to send pictures of my ID and registration now or the vehicle would be sold from under me. After talking to Greg he told me his manager and store owner decided to sell the vehicle even though I had already given a deposit and verbal agreement to buy. I honestly expected more out of a higher end dealership such as this. I feel for the sales team that has to deal with a management team that pushes them under the bus like this.

Sold me a new M2 that needs a full engine replacement with 288 miles on it. Not a word or response from them since taking to my local (not Bloomington) dealer. Disappointing is a complete understatement. Don’t buy from here if you value service and making things right!

It was a mostly pleasant experience until I discovered one of my must-have options was not included on the car I purchased, despite being told it was included multiple times. I wont buy another car from them because their sales people are not properly trained. It’s very unfortunate because, up until that point, things had gone well. Ernest Williams is a very nice guy who, unfortunately, is the victim of the dealership’s poor training and management.

Had to have my car towed here one time. Have never bought from them or done service otherwise with them yet they CONTINUOUSLY call, email, and text me about my lease that I have with another dealership. I have told them to stop contacting me and yet they relentlessly bug me. Will NEVER do business with them and maybe they will get the memo to LEAVE ME ALONE! ZERO STARS!!!!

I purchased a vehicle 6 months ago from them and recently noticed a rod knock and so I took it into the shop and Nissan of Bloomington told me that I need a whole new engine which costs 18k and the tech said that the damages are from previous owner and they are the reason I need an engine but bmw doesn’t want to listen to what I have to say or even give me a call back and not to mention when I first bought the car there were issues with the heat not working and keys not working ... Read More

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Google - Apr 11, 2024

I purchased a vehicle 6 months ago from them and recently noticed a rod knock and so I took it into the shop and Nissan of Bloomington told me that I need a whole new engine which costs 18k and the tech said that the damages are from previous owner and they are the reason I need an engine but bmw doesn’t want to listen to what I have to say or even give me a call back and not to mention when I first bought the car there were issues with the heat not working and keys not working and when I contacted them a couple days after buying the car they said they would help fix it but never scheduled anything or helped me in any way, now I’m currently out of a car with a baby on the way and that’s me and my girlfriends only way of transportation and we do not have the money to fix it, I would highly recommend for people to not buy a vehicle from here

UNTRUSTWORTHY AND HAS NO INTEGRITY. MECHANICS DO NOT INSPECT VEHICLES. My son bought a car from the dealership and the heat doesn’t work, coolant won’t hold and then the engine blew and has had numerous problems since he has bought his Infiniti. The management has ignored him and refused to return his phone calls. Horrible service and horrible management. DO NOT BUY A CAR FROM THEM. Yes an oil change was completed. People do complete oil changes themselves. Nice job passing it off. And if they did inspect it why did it have no heat? And still no ... Read More

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Google - Apr 11, 2024

UNTRUSTWORTHY AND HAS NO INTEGRITY. MECHANICS DO NOT INSPECT VEHICLES. My son bought a car from the dealership and the heat doesn’t work, coolant won’t hold and then the engine blew and has had numerous problems since he has bought his Infiniti. The management has ignored him and refused to return his phone calls. Horrible service and horrible management. DO NOT BUY A CAR FROM THEM. Yes an oil change was completed. People do complete oil changes themselves. Nice job passing it off. And if they did inspect it why did it have no heat? And still no communication except ring less voicemails at the end of the day. HORRIBLE CUSTOMER SERVICE WITH THE LIES.

Parts guy was rude on the phone. Looks like I'll be calling the peoria b m w from now on

Charge extra $1000 upon arrival and they discriminate! The dealership's attitude was beyond unpleasant, it was downright hostile. Despite having negotiated a deal for the car, they showed absolutely no willingness to honor it, and instead made it clear that they had the upper hand and could choose whether or not to sell the car. The manager with a bald head has particularly bad attitude was outright confrontational. The fact that they didn't offer so much as an apology or a simple explanation is completely unacceptable. It's almost as if they took pleasure in denying you the car ... Read More

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Google - Apr 17, 2023

Charge extra $1000 upon arrival and they discriminate! The dealership's attitude was beyond unpleasant, it was downright hostile. Despite having negotiated a deal for the car, they showed absolutely no willingness to honor it, and instead made it clear that they had the upper hand and could choose whether or not to sell the car. The manager with a bald head has particularly bad attitude was outright confrontational. The fact that they didn't offer so much as an apology or a simple explanation is completely unacceptable. It's almost as if they took pleasure in denying you the car you had traveled so far to purchase. This level of disrespect is simply intolerable, and it's a wonder they're still in business with such a toxic approach to customer service. It's possible that the agent we initially contacted had a family connection to the dealership, as his father worked there as the finance manager. It's disappointing that we drove so far only to be met with such a negative attitude instead of an apology or an explanation. Agent is young and has his dad work as finance manager and the rude manager is having a bald head (maybe the name is Jeff)! Respond to your response!!! So, you do not object that what I am saying above is a fact, so you guys deserve a bad review indeed!!! He ended up purchased the car does not mean he is happy! You give me bad attitude and give a fake offer, this behavior deserve a bad review! what I wrote down is all truth!!!

Service department didn’t know what they were talking about I had a problem an they couldn’t tell me exactly what was wrong with vehicle an they make the vehicle , they jus told me a bunch of random things I needed that had nothing to do with the problem so I paid $208 diagnostic just to not know exactly why my car sputters , don’t go here for problems they jus take your money an send you on your way with unfixed problems .

Dealership will not allow car to be taken by purchaser until certified loan check from credit union clears. Refuses to call credit union to verify funds on the check

Franklin was really helpful and answered most of my questions. No one has been able to help me with one question I have. And I cannot find any information online. The temperature range inside my car is reading in Celsius, the car is from Canada. I would like it be it to be in Fahrenheit. I have asked several times and no one has been able to give my any information.

Me & my family was there over the weekend, trying to buy a Dodge Ram from them. Our sales person Frankie, was wonderful. He was very professional & understanding. The manager that day was very unprofessional & rude. Yelling @ at my husband. Hopefully the next person that goes in there gets better service then we did.

Bought a used Lexus GS350 here almost a year ago now and while I love the car I don’t feel they took care of me the way a dealer should. Basically the car was given to me not detailed other than maybe a light vacuum and wash but the engine bay was filthy and the interior wasn’t wiped down or anything. When I mentioned this to Hope the saleswoman she did say she would get it taken care of but when they brought the car back out to me it was still dirty. She then brought out a ... Read More

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Google - Mar 19, 2022

Bought a used Lexus GS350 here almost a year ago now and while I love the car I don’t feel they took care of me the way a dealer should. Basically the car was given to me not detailed other than maybe a light vacuum and wash but the engine bay was filthy and the interior wasn’t wiped down or anything. When I mentioned this to Hope the saleswoman she did say she would get it taken care of but when they brought the car back out to me it was still dirty. She then brought out a dry rag and wiped it down some herself but it didn’t really work. It was getting close to closing time and I could see they were all in a huge rush and didn’t want to stick around a few min past even tho they just sold a 30k car. They seemed impatient and made me feel as I was holding them back. I feel this is something that they need to work on with their future customers and make sure they are completely satisfied even if it means putting in some overtime to achieve that.

My brother and pregnant sister-in-law had a deal to purchase a wagon from them with the finance manager, Brad. We are in Los Angeles and they even had him run his credit at a local credit union. They had a deal that evening (they were closing for the evening and said they would do the deal in the AM) and the next day they decided to up the price by 2k! This is not a way to run a business, especially since we have purchased over 10 bmws collectively in the past. I will definitely be contacting BMW North America about ... Read More

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Google - Feb 24, 2022

My brother and pregnant sister-in-law had a deal to purchase a wagon from them with the finance manager, Brad. We are in Los Angeles and they even had him run his credit at a local credit union. They had a deal that evening (they were closing for the evening and said they would do the deal in the AM) and the next day they decided to up the price by 2k! This is not a way to run a business, especially since we have purchased over 10 bmws collectively in the past. I will definitely be contacting BMW North America about this dealership. Cruel to take advantage of a couple about to give birth to their first child! Shame on you, BMW of Bloomington!

Worst experience I have ever had with the trade process. The salesman was good. Unfortunately the appraiser was not. Ended up walking out of dealership.

I have initially posted good review which I took down after 1 week after the sale. There were issues after the sale of the vehicle with items missing which I tried to address with Mr "Woody" but he would not engage me at all with attitude "we made a deal now get lost". I sent emails and called asking questions but he would not respond. I left my ipass in the trade which was supposed to be send back to me immediately but it took 10 days even though I called several times and offered to cover the ... Read More

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Google - Jan 8, 2022

I have initially posted good review which I took down after 1 week after the sale. There were issues after the sale of the vehicle with items missing which I tried to address with Mr "Woody" but he would not engage me at all with attitude "we made a deal now get lost". I sent emails and called asking questions but he would not respond. I left my ipass in the trade which was supposed to be send back to me immediately but it took 10 days even though I called several times and offered to cover the postage. This was a cost of 4$ on a sale that made them at least 5K on new and 4K on trade in profit. Really sad lack of courtesy for the customer in the best market for dealers ever. Be careful.

Ruthless, I would never buy from Christopher Woody.. Car turned out to have been rear ended, had air bags deploy on each side. This guy is trying to me he hand selected it for a client who was meticulous. Lemon Head. P.O.S

Shysters.

Took my X5 for a full inspection because it was having some engine problems. I specifically asked for a suspension, brake pads and tire review as well as everything else including the engine. They charged me $174 to check on my car but only told me the obvious: “engine is bad” and “there has actually been a lawsuit regarding this engine” (Bang v. BMW). Then they gave me all the documentation where I was supposed to get all the other inspection details. I recently checked the documentation and there’s no information about the inspection apart from engine should be changed ... Read More

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Google - Jun 3, 2021

Took my X5 for a full inspection because it was having some engine problems. I specifically asked for a suspension, brake pads and tire review as well as everything else including the engine. They charged me $174 to check on my car but only told me the obvious: “engine is bad” and “there has actually been a lawsuit regarding this engine” (Bang v. BMW). Then they gave me all the documentation where I was supposed to get all the other inspection details. I recently checked the documentation and there’s no information about the inspection apart from engine should be changed and alternator is not working good. So I called BMW of Bloomington and talked to Jeremy. I asked about all the information from the inspection that was supposed to be on that paper because I want to move forward and change my engine but I wanted to make sure that everything else was in good shape. He told me that the inspection didn’t get completed and that the mechanic spent well beyond the hour to check my car. Interestingly enough there is no information from that “hour work”. Then he told me he will email me quotes for a new engine prices and the work that needed to be done in my car. Well I didn’t get any email so I called today and they kept me hanging in the phone until they hanged up. Well, that does it for me and so this 1 star, btw I want a refund from your pseudo “inspection”.

My car is still under warranty and when I bring it there for them to fix the passenger heatseat. They don’t even try hard enough but telling me that’s how BMW made it like that. I mean passenger heatseat and driver heatseat feels completely different! Well.... whatever I just left and never come back. This is why I like go out of town for services.

in 80 years buying cars Bloomington BMW was the worst I have ever dealt with.

I did not have a great experience at BMW of Bloomington. The sales manager, Bob was not very polite and was very misleading. They said they were going to call me back a day or two later about a vehicle I was interested in and NEVER did. Hope Betley was the one assisting me and said to call her if I had anymore questions after I came in spoke to them and did paperwork. I called her literally 5 times and she never responded or called me back. Truly ridiculous. I would never recommend anyone to go there.

What’s wrong with America? Greedy salesmen that don’t understand great customer service. In dealing with the Sales Manager Bob Rowe, I agreed in principle to purchase a vehicle with a scheduled phone call to leave a deposit then purchase the vehicle. I live out of state and explained my work schedule. Bob agreed to the scheduled phone call. But you guessed it, Bob sold the vehicle. His explanation is “I do not hold vehicles off of promises and I explained I would keep selling the vehicle” Which he did not. Why would you schedule a phone call? I ... Read More

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Google - Feb 11, 2020

What’s wrong with America? Greedy salesmen that don’t understand great customer service. In dealing with the Sales Manager Bob Rowe, I agreed in principle to purchase a vehicle with a scheduled phone call to leave a deposit then purchase the vehicle. I live out of state and explained my work schedule. Bob agreed to the scheduled phone call. But you guessed it, Bob sold the vehicle. His explanation is “I do not hold vehicles off of promises and I explained I would keep selling the vehicle” Which he did not. Why would you schedule a phone call? I first spoke to Bob at 12:00pm, scheduled a 4:30pm conversation to either leave the deposit or purchase the vehicle at that time. Bob sold the vehicle at 2:00pm. Everyone is about a dollar. No honesty nor integrity.

Had a deposit on a vehicle while I was waiting on repairs to be made to the vehicle, before taking possession of the the unit. I come in to pick it up and it has the same problems only not as bad. This is extremely frustrating considering I was extremely busy that said day. While being pushed to complete the deal while they try and correct the initial issue with the vehicle. With money in my hand I walk out telling everyone involved that I was not happy. Management assured me that all issues would be corrected by the following ... Read More

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Google - Jun 23, 2019

Had a deposit on a vehicle while I was waiting on repairs to be made to the vehicle, before taking possession of the the unit. I come in to pick it up and it has the same problems only not as bad. This is extremely frustrating considering I was extremely busy that said day. While being pushed to complete the deal while they try and correct the initial issue with the vehicle. With money in my hand I walk out telling everyone involved that I was not happy. Management assured me that all issues would be corrected by the following business day. This is of course after I had already waited 6 days prior to pick up my new vehicle. After I left the dealership I made contact with the team I was dealing with saying it is imparitive that everything be right before I waste my time to come and pick up the vehicle. I was told that other customers had been looking at it and if I didn't buy it they had it sold to someone else. I was extremely confused how instead of correcting the problem and completing the sale they were showing the vehicle to another potential buyer. At that point I responded to the sales team to go ahead and refund my money for the deposit and sell it to someone else cause I don't do business like that. This was the second time I have tried to do business with a dealership tied to the Sam Leman family of dealerships and this is the second time I have been tried to be screwed over. I will never set foot on any property owned by these poor business people.

I found myself broke down in Pontiac Illinois on February 5, 2018. I drive a 2018 BMW 540I Xdrive. (Run flat blow out from the treacherous I55) I was 3.5 hours from home, and nobody stocked my tire. So I had to tow my car to Bloomington and rent a car to drive home, and then return the next day. Bob was a very helpful sales consultant who got my car stored properly when it arrived. Jeremey in Service got my new tire ordered and installed the next day. I am happy with the service and installation. Seem like very good people who are ... Read More

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Google - Feb 7, 2019

I found myself broke down in Pontiac Illinois on February 5, 2018. I drive a 2018 BMW 540I Xdrive. (Run flat blow out from the treacherous I55) I was 3.5 hours from home, and nobody stocked my tire. So I had to tow my car to Bloomington and rent a car to drive home, and then return the next day. Bob was a very helpful sales consultant who got my car stored properly when it arrived. Jeremey in Service got my new tire ordered and installed the next day. I am happy with the service and installation. Seem like very good people who are happy to help a guy who is in a bad situation. Edit: This spring I had my summer tires installed. Inside of the wheel that Bloomington BMW worked on it said "BENT WHEEL" "BENT WHEEL". nobody told me and it does not appear on my itemized paperwork. I am horrified that this dealership let me go without telling me I have a bent wheel! Not good!